Our Most Frequently Asked Questions

Canadian Freight Quote.com assures you of accurate freight rates right from the start and is based on the information you provide. Everything’s all included in the price quoted. No hidden charges, no ‘Gotcha’s. Just real KICK ASS freight rates. Your Canadian Freight Quote rate will not change, and no charges will be added, unless additional services are requested or required (such as power tailgate service or a residential delivery) or the information you provided changes (weight or dimensions). Accurately measuring freight and anticipating various loading/unloading situations will help assure accurate invoicing.

We quote on LTL shipping services To/From the following provinces and states:

Canada Freight Quotes

(All 10 provinces and 3 territories): British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, Northwest Territories, Yukon Territories, Nunavut

USA Freight Quotes

(All 48 U.S. Mainland states): Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

This means Canadian Freight Quote.com provides LTL shipping service from anywhere in North America to anywhere else in North America. From Edmonton, AB to Edmundston, NB – from Toledo OH to Toronto, ON – from Virden, MB to Vancouver, BC – from Montreal, QC to Miami, FL.

How does Canadian Freight Quote.com make money AND save me money at the same time?

(All 10 provinces and 3 territories): British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, Northwest Territories, Yukon Territories, Nunavut

Why would I use Canadian Freight Quote when I can just call a trucking company directly?

With our knowledge of the shipping industry and our expertise in leveraging $27 Million of buying power, we’re sure to get you a better deal than you could hope to get on your own. Will that be the case every single time? Probably not. There might be isolated occasions when, after spending hours on the phone calling all of the carriers, you might eventually find a pretty good deal. But virtually every time that you have an order shipping out to your customers or coming in from your suppliers, we’ll find you a better deal than you would have found going direct to the carriers on your own – even with our margin included. Time and time again, Canadian Freight Quote will save you money on your shipping costs.

How long is the quote valid for?

Your quoted rate is all inclusive of all charging, including carrier’s fuel surcharge. Because carrier fuel surcharge rates fluctuate weekly based on the national average cost of diesel fuel, your quote is valid for 7 days before a recalculation is required.

I have never heard of Complete Shipping Solutions / Canadian Freight Quote. How do we know you are a reputable company?

People hear “3rd party logistics/freight brokering” and they say “Huh, what?” We’re used to the raised eyebrows, though. People are always a little skeptical of something different. No one wants to be the first to try something new. Well, the good news is you wouldn’t be the first. Here is what some of our customers have had to say about how we’ve helped them save money and grow their business.

“One call to Canadian Freight Quote.com is like making a dozen calls to trucking companies because they always offers a huge number of carriers, service options and discounted prices to choose from.” – Jim Clarke – Warehouse Supervisor, Nighthawk Manufacturing, Edmonton

“In the 7 years we’ve had Richard “Freightmeister” Highet on our team, they’ve saved us hundreds of headaches and thousands of dollars. They’ve optimized our shipping practices, reduced damages and sped up delivery times.” – Brian D., Regional Manager, Batesville Canada, Mississauga

“We were blown away by their responsiveness to our business needs. They cut our transit times in half and lowered our shipping costs. Our business has grown because they delivered on their promise to provide innovative shipping solutions and great rates.” – Rick B., Supply Chain Manager, DSL, Inc., Edmonton

What methods of payment do you accept?

For frequent and regular business, we recommend a commercial credit account with us for easy and simple billing with terms of net 30 days upon approval. We also accept VISA, MasterCard and American Express. And we will accept cash, money orders and certified cheques at our Operations Centre in Edmonton, Alberta.

Do I call if I need to track a shipment?

Canadian Freight Quote uses computerized reporting to track our customers’ shipments to ensure the best chance of on-time and damage-free delivery. When we notice a hic-up or delay we work stealthily behind the scenes to restore the forward progress, or otherwise provide notice to our customer about the matter so that compromises or alternative plans can be made. You can have confidence that Canadian Freight Quote shipment is moving along on-time and in good condition. If you have specific, detailed questions or requests related to the delivery of your shipment you can call “The Freightmeister” at 780-970-7337 or send an email to info@canadianfreightquote.com.

What happens if my goods are damaged during transport?

Canadian Freight Quote.com will usually know before you do if the goods are damaged during transportation because we track all our shipments daily. However, if you become aware of a damage to your shipment, send an email to info@canadianfreightquote.com advising us of the problem, the details of the situation, photos of the damage, copies of supplier’s to substantiate the claim amount. We’ll take the pain and hassle off of your shoulders of having to deal with the carrier yourself by expertly filing a rock-solid claim against the carrier on your behalf.

Does Canadian Freight Quote.com carry cargo insurance for my shipment?

Every carrier operating in Canada is required by The Motor Transport Board to carry cargo insurance to a minimum of $2.00 per pound. Canadian Freight Quote.com only offers the services of carriers that have valid insurance that meet those standards required by law. extra insurance for high value products is also available through 3rd party insurance providors – ask us for a quote. Canadian Freight Quote.com / Complete Shipping Solutions itself does not carry cargo insurance because we are not the carrier.

Do I need to call the carrier after scheduling with you?

Part of the service Canadian Freight Quote.com provides you is scheduling the pick up with the carrier; No, you do not need to call the carrier.

What do I do after scheduling my pick up with Canadian Freight Quote.com?

1) Relax. 2) Put your feet up. 3) Ask for a raise because you are so efficient at shipping and saving your company money. But seriously, there’s nothing else you need to do but load your shipment on the truck when it arrives. Canadian Freight Quote.com has taken care of all the details and taken away all the worry so that you can focus you attention on whatever else matters to you.

Are transit times guaranteed?

The standard LTL transit times displayed in our quotes are the scheduled transit times supplied by the respective carriers. Standard transit times are not guaranteed. Canadian Freight Quote.com however offers some carriers on some lanes that do offer a guaranteed transit/delivery time, which is a premium service at premium rates. Just ask us about it and we’ll design a custom solution for your needs.

Ok, I got your Bill of Lading, what should I do with it?

Our system provides a PDF copy of the Bill of Lading. Make 2 copies and have them ready for when the driver makes the pick up. You MUST use the Complete Shipping Solutions/Canadian Freight Quote.com Bill of Lading. Failure to do so may create a major headache for all parties involved. You could be billed by the carrier at full cost (much higher than our quote), or your shipment may be sent COD (Cash on Delivery) to your customer. Upon pick up, the driver will sign both copies of the Bill of Lading and leave one with you for your records.

I did everything you asked, but I still got a bill from the carrier.

This is rare, but mistakes can happen. Please email info@canadianfreightquote.com and we will correct the billing situation immediately. This usually occurs when the Bill of Lading our system provide you was not supplied to the driver upon pick up, but it can also be an honest mistake by the carrier.